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OFFICIAL PRIVACY POLICY

Privacy Policy Rolet – Your Data Is Protected, and Control Stays in Your Hands

At rolet, your privacy is more than a legal obligation — it is a commitment we take seriously every day. This document clearly and honestly explains how rolet collects, uses, stores and protects the personal information of every member of our online casino platform in Malaysia.

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Updated: January 2026 · Applicable to all new and existing rolet Malaysia members.

ROLET DATA PROTECTION
256-bit SSL encryption for all data & transactions
Personal data is never sold to third parties
Payment information is not stored on rolet's servers
Your game history is visible to you and you alone
The right to request deletion of your data at any time
Compliance with international data protection standards
Privacy officer available 24/7
256-bit
SSL Encryption
0
Data Sold to Third Parties
Jan 2026
Date Updated
24/7
Privacy Support

Rolet's Data Protection Commitment

Six core principles that shape how rolet handles and protects the personal data of all its members in Malaysia.

Industry-Leading Encryption
Every bit of data transmitted between your device and rolet's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks, including Maybank and CIMB. Whether you're making a deposit via Touch 'n Go eWallet or playing live baccarat, all communications are fully encrypted.
Data Never Sold or Shared
rolet does not sell, rent or share members' personal data with any third party for marketing or other commercial purposes. Your information is used solely to operate the rolet platform and to comply with applicable legal requirements in Malaysia.
Secure Payment Information
rolet does not store your bank card details, account numbers or digital wallet passwords on our servers. All transactions via Touch 'n Go eWallet, GrabPay, DuitNow or FPX are processed directly through authorised, encrypted payment gateways without sensitive data passing through rolet's systems.
Game History Privacy
Your complete game history on rolet — including every baccarat round, Malaysia Super League football bet or lottery ticket purchased — is visible only to you within your own account. This information is not disclosed to other members, partners or the public.
Your Data, Your Control
Every rolet member has the full right to access, correct, download, or request deletion of their personal data. You can also manage your marketing communication preferences and notification settings in your rolet account at any time, with no restrictions.
International Standards Compliance
Rolet adheres to internationally recognized data protection standards. Our privacy policy is reviewed and updated regularly to ensure it remains relevant and continues to meet the latest requirements for protecting the privacy rights of online casino platform users in Malaysia.
Contents
SECTION 1

Introduction & Scope of Privacy Policy

This Privacy Policy ("Policy") describes how rolet (operating at rolet.my) collects, uses, stores, discloses and protects the personal information you provide to us when registering for and using the rolet online casino platform in Malaysia.

By registering a rolet account, using our services or visiting rolet.my, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the rolet platform.

Rolet's Commitment: We built this privacy policy not because the law requires it — but because we genuinely believe Malaysian players deserve to know exactly how their data is handled. Transparency is the foundation of the trust we're working to build with you.

This policy applies to all information collected through the rolet.my website, the rolet mobile app (where available), email and WhatsApp communications between you and the rolet team, and any related services provided by the rolet platform.

SECTION 2

Types of Personal Data Collected

Rolet collects various types of personal information from its members depending on how you interact with our platform. The following are the main categories of data collected:

Data Category Sample Information Collected During
Personal Identity Full name, identification card number, date of birth, gender Account registration & identity verification
Contact Information Malaysian phone number, email address, residential address Registration & profile updates
Transaction Data Total deposits, payment methods (TnG, DuitNow, FPX), withdrawal history Every financial transaction
Game History Betting records, games played, wins & losses Every gaming session
Technical Data IP address, device type, web browser, operating system Every visit to the platform
Usage Data Pages visited, session duration, clicks and in-platform actions Continued use of the platform
Communications Live chat records, support emails, submitted complaints Contact with the rolet support team

Rolet only collects data that is strictly necessary to provide a secure and effective online casino platform service to its members. We do not collect irrelevant data or anything beyond what is needed for the stated purposes.

SECTION 3

How rolet Uses Your Data

Personal data collected by rolet is used solely for legitimate purposes directly related to the operation of our online casino platform. The following are the primary purposes for which data is used:

  • Account Operations: Creating, verifying and managing your rolet account, including the required age and identity verification.
  • Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as processing winnings withdrawals to your account.
  • Service Delivery: Gives you access to all games on rolet — baccarat, roulette, Malaysia Super League & EPL football, lottery, Live Casino and more.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and misuse of the rolet platform.
  • Customer Support: Providing assistance and resolving issues you report via live chat, WhatsApp or email.
  • Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.
  • Service Improvement: Analyzing usage patterns to improve the overall user experience on the rolet platform.
  • Marketing Communications: Sending information about rolet's latest promotions, bonuses and offers – only if you have consented to receive it.
  • Legal Compliance: Fulfilling the legal and regulatory obligations applicable to online casino platforms in Malaysia.
rolet does not use your data to make automated decisions that materially affect you without human involvement. Any significant decisions regarding your account — such as account suspension — involve manual review by the rolet team.
SECTION 4

Data Storage, Security & Retention

Rolet takes comprehensive technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. The key security measures we employ include:

  • 256-bit SSL Encryption: All data transmitted between your browser or app and the rolet servers is encrypted using the latest SSL/TLS standards.
  • Data Encryption at Rest: Sensitive data stored in the rolet database — including passwords and identification information — is kept in encrypted form using secure hashing algorithms.
  • Access Controls: Access to members' personal data within rolet's internal systems is restricted to staff who require it for their specific job duties, and all access is logged and monitored.
  • Regular Security Audits: rolet's security systems undergo regular testing and audits to identify and address potential vulnerabilities before they can be exploited.
  • Secure Data Backup: Member data is regularly backed up to a secure location to ensure service continuity in the event of a technical emergency.

Regarding data retention, rolet keeps your personal information for as long as your account remains active or as long as necessary to provide services to you. Following account closure, rolet may retain certain data for a period required by law — typically between 5 and 7 years for financial records — before it is securely deleted.

Payment Note: rolet does not store your full bank card details, bank account numbers or digital wallet passwords. All financial transactions are processed directly through authorised third-party payment gateways such as the FPX network, and sensitive payment data never passes through or is stored on rolet's servers.
SECTION 5

Data Sharing with Third Parties

Rolet does not sell or rent members' personal data to any third party. However, in the course of normal online casino platform operations, rolet may share certain information with the following parties under limited and controlled circumstances:

  • Game Providers: Minimal session data is shared with live casino providers such as Evolution Gaming and Pragmatic Play Live solely for the purpose of delivering gameplay. These providers are bound by strict confidentiality agreements with rolet.
  • Payment Processors: Data required to process financial transactions is shared with authorized payment processors — including the FPX network for Maybank2u and CIMB Clicks transactions. Such sharing is kept to the minimum necessary and is solely for the purpose of processing transactions.
  • IT Service Providers: Technical infrastructure providers, cloud services and cybersecurity providers used by rolet may have technical access to data in the course of delivering their services. All such providers are bound by strict confidentiality and data protection agreements.
  • Legal Authorities: rolet may disclose information to the relevant authorities in Malaysia when required by law or in cases involving investigations into fraud, money laundering or other illegal activities.

In all instances of data sharing described above, rolet ensures that the receiving party is bound by appropriate confidentiality obligations and uses the data solely for the specified purpose. rolet will never share your data with advertising companies, data brokers or any entity not directly involved in the operation of our online casino platform.

SECTION 6

Cookies & Tracking Technologies

Rolet uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is being used. Cookies are small text files stored on your device when you visit rolet.my.

Rolet uses the following types of cookies:

  • Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled without affecting the functionality of the rolet platform.
  • Performance Cookies: Collecting information about how you use the rolet platform — pages visited, time spent, and any errors encountered. This data is used to improve overall platform performance.
  • Functional Cookies: Remembering your preferences and settings — such as your selected language, preferred betting limits and favourite games — to provide a more personalised experience.
  • Analytics Cookies: Helping rolet understand aggregate usage patterns for platform improvement purposes. Analytics data does not contain any personally identifiable information.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your overall experience on the rolet platform.
SECTION 7

Your Rights as a Rolet User

As a rolet platform member, you have the following rights regarding your personal data. rolet is committed to facilitating the exercise of these rights promptly and without unnecessary obstacles:

  • Right to Access: You have the right to obtain a copy of the personal data rolet holds about you. Submit your request by emailing support@rolet.my and we will provide a data report within 14 business days.
  • Right to Rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update your basic information directly through the profile settings in your rolet account.
  • Right to Erasure: You have the right to request the deletion of your personal data ("right to be forgotten"), subject to rolet's legal obligations to retain certain records. Deletion requests will be processed within 30 days.
  • Right to Restrict Processing: Under certain circumstances, you may request that rolet restrict how your data is processed — for example, while you are disputing the accuracy of information we hold about you.
  • Data Portability Right: You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider, should you wish to do so.
  • Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once an objection is raised, rolet will immediately cease using your data for that purpose.

To exercise any of the rights above, contact the rolet Privacy Officer at support@rolet.my with the subject line "Privacy Rights Request", along with your account number and details of your request. rolet will respond within 14 business days of receiving your request.

SECTION 8

Children's Data Protection

The rolet platform is strictly for individuals aged 18 and above. rolet does not knowingly collect or process personal data from anyone under the age of 18.

Should rolet discover that personal data belonging to an underage individual has been collected without our knowledge, we will immediately delete that data and close the account in question. All deposits will be refunded with no winnings paid out.

To Parents & Guardians: You are responsible for ensuring that minors do not have access to your rolet account or any device used to access this platform. Please use the parental control features available on your devices to prevent unintended access.
SECTION 9

Changes to This Privacy Policy

Rolet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements or improvements in how we protect member data.

When significant changes are made to this Policy, rolet will notify its members through the following means:

  • In-platform notifications on rolet displayed when you log in to your account.
  • Email notification to your registered email address at least 14 days before a material change takes effect.
  • Update of the "Last Updated" date displayed at the top of this page.

Your continued use of the rolet platform after a Policy change takes effect will be considered your acceptance of the updated Policy. If you do not agree with any changes, you have the right to close your rolet account before those changes come into effect.

SECTION 10

Contact the rolet Privacy Officer

If you have any questions, concerns or requests relating to this Privacy Policy or how rolet handles your personal data, please contact our Privacy Officer through the following channels:

  • Privacy Email: support@rolet.my (subject: "Privacy Inquiry")
  • Live Chat: Available 24/7 within the rolet platform — ask to speak with the "Privacy Team"
  • WhatsApp: Details are available in the Contact Us section of the rolet platform

The rolet privacy team is committed to responding to all personal data enquiries within 5 business days. For more complex requests such as full data access or account deletion, the process may take up to 30 days, but we will keep you informed of the progress at every step.

Rolet values all feedback from its members regarding our privacy practices. Suggestions to improve data protection and transparency are always welcome and will be given serious consideration in future Privacy Policy updates.

Your Privacy Rights as a Rolet Member

Rolet ensures every member can exercise their privacy rights easily and without barriers.

Right of Access
Request a copy of all data rolet holds about you.
Right to Rectification
Correct any inaccurate information in your profile or account.
Right to Erasure
Request the deletion of your personal data from rolet's systems.
Right to Restrict
Restrict the ways in which rolet processes your data.
Right to Portability
Receive your data in a portable format.
Right to Object
Object to the use of your data for direct marketing.

To exercise any of the rights above, contact us at support@rolet.my with the subject line "Privacy Rights Request".

FAQ – Rolet Privacy Policy

Answers to the questions rolet members ask most often about how we handle their personal data.

No, absolutely not. Rolet does not sell, rent, or share members' personal data with any advertising companies, data brokers, or third parties for marketing purposes. Your data is used solely for account operations, payment processing via Malaysian methods such as Touch 'n Go eWallet and DuitNow, customer support, and legal compliance. If you receive advertisements or offers from other companies using information you provided to rolet, that did not come from us — and we strongly encourage you to report the situation to the rolet support team.

No. Your game history, betting records, deposit and withdrawal history, and all activity within your rolet account are completely private and accessible only by you through your account login. This information is never shared with other members, is not publicly displayed, and is not disclosed to any third party except in the circumstances outlined in this Privacy Policy — such as legal requirements or fraud investigations. Other players at rolet's live casino tables are also unable to see your history or account balance.

When you close your rolet account, we will retain certain records for the period required under Malaysian law — typically between 5 and 7 years for financial records, for audit and compliance purposes. This data is stored in a secure, encrypted format and is not used for any other purpose. Once the legally mandated retention period expires, the data will be permanently and securely deleted. You may submit a data deletion request by contacting support@rolet.my, and our team will clearly advise which data can be deleted immediately and which must be retained for legal compliance.

When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the payment process takes place directly between your device and the authorized payment gateway — not through rolet's servers. This means your digital wallet account details, bank account number, or password never pass through or are stored in rolet's systems. Rolet only receives confirmation that payment was successful, the amount processed, and the transaction reference. We do not see or store any of your sensitive payment details, period.

If you suspect your rolet account data has been compromised or accessed without authorisation, take the following steps immediately: first, change your rolet account password right away; second, enable two-factor authentication if you haven't already; third, contact the rolet support team via live chat or email at support@rolet.my with the subject line "Security Complaint". The rolet security team will investigate promptly and may freeze account activity during the investigation to protect your balance. rolet takes every security report seriously and will update you on the outcome within 48 hours.

Why Data Privacy Is a Priority at Rolet

In Malaysia's rapidly growing online casino landscape, trust is the most valuable currency. Malaysian players — from baccarat enthusiasts in Kuala Lumpur to Malaysia Super League football betting fans in Johor Bahru — deserve to know that their personal information is handled responsibly by the platforms they use. At rolet, a privacy policy is more than a legal document buried in a corner of our website — it reflects our genuine commitment to the trust you place in us.

One concern frequently raised by Malaysian online casino players is the security of payment information — and it is an entirely valid one. When you make a deposit at rolet using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks, you should know that rolet never sees or stores your digital wallet or banking account details. All payment processing takes place directly between you and the authorized payment gateway, protected by 256-bit SSL encryption — the same standard Malaysian banks use to secure online banking transactions.

Game history is another important aspect of privacy for players rolet. Whether you're playing VIP baccarat at the live casino tonight, betting on a Malaysia Super League match this weekend, or buying your weekly 4D lottery ticket — all records of these gaming activities are entirely private. No other member can view your gaming history. No third party gains access to these records except under very limited circumstances, such as investigations into illegal activity as required under Malaysian law.

Users' rights over their data are something rolet take seriously. You have the right to request a copy of all data we hold about you. You have the right to correct inaccurate information. You have the right to request deletion of your data — subject to legal obligations to retain certain financial records. You have the right to object to the use of your data for marketing at any time, and rolet will stop immediately, no questions asked. These rights are not empty promises — they can be exercised by contacting the rolet privacy team, and we are committed to responding within the stipulated timeframe.

Cookies and tracking technologies used by rolet is for technical purposes and to improve your experience on the platform — not to track you across other websites or build an advertising profile. Essential cookies help keep your login session secure. Analytics cookies help us identify areas of the platform that need improvement. All of this is aimed at giving you a better gaming experience — not to exploit your data for commercial gain outside of the rolet platform.

Regarding child protection, rolet takes this responsibility very seriously. Our platform is intended for individuals aged 18 and above only, and we employ multiple mechanisms to verify age at registration. If we discover that someone under the age of 18 has registered an account, all their data will be deleted and the account closed immediately. This is not merely rolet policy — it is our moral obligation to protect younger individuals from accessing a gambling platform.

Finally, a Privacy Policy rolet will continue to be updated in line with changes in technology, legislation, and industry best practices. We will always inform members of significant changes before they take effect, via in-platform notifications and email. Your trust is rolet's most valued asset — and we will keep working to earn it through transparency, security, and respect for the privacy of every Malaysian player who chooses our platform as their online entertainment destination.

Related Documents – Read Alongside This Privacy Policy

This Privacy Policy forms part of rolet's broader member protection framework. For a complete understanding, we recommend reading the following documents as well:

Terms & Conditions → Responsible Gaming → FAQ → About Us →

Rolet Cares About Your Wellbeing

Alongside robust data protection, rolet is equally committed to safe and responsible gaming for every member.

18 Years and Above Only Personal Deposit Limits Play Time Reminder Temporary Break Options Self-Exclusion 24/7 Support

Gaming is entertainment — don't let it become a burden. If you need help, reach out to us at support@rolet.my or visit Responsible Gaming page ours.

Your Data is Safe at rolet — Register with Confidence Today

Rolet protects your personal data with 256-bit SSL encryption. Register a free account, claim your RM100 welcome bonus, and enjoy Malaysia's best online casino safely and with complete peace of mind.

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